1Land Tour Deposit

Your reservation will be confirmed subject to availability at time of request and upon receipt of your non-refundable deposit in the amount of US $200.00 per person. The deposit will be applied to the land package only.

2Airfare: Airlines and Air Tickets

Passengers are responsible for ensuring that Israel Tourism Consultants has the correct spelled names for air ticket reservations matching exact valid passport name(s). Due to newly introduced security measures, any name change including minor spelling corrections, may require airline reservations to be cancelled and rebooked incurring change fees imposed by the airline. Israel Tourism Consultants will not be held responsible for the denial of boarding by a carrier due to any name discrepancy, name corrections will be subject to an airline rebooking fee of up to $350.00 or more plus increase in airfare if applicable. Air reservations are subject to availability at the time of rebooking. All airline tickets issued in conjunction with a tour are subject to airline imposed penalties per individual carrier rules and regulations which will be applied.

All airline tickets are subject to a variety of foreign and domestic government taxes which include security charges, airport facility charges, customs and immigration fees, inspection fees, fuel surcharges and more. The total of these taxes may vary and will be approximately anywhere between $50.00 and $400.00 per passenger and are collected by Israel Tourism Consultants included in airfare. Taxes and fees are subject to change.

Airfare will be quoted separate from the land tour unless booking on-line and selecting Air + Tours option. Immediate payment for airfare may be required in order to issue tickets and guarantee airfare. Airfare is not guaranteed until payment has been processed. Most airline tickets are NON REFUNDABLE and have penalties for changes once tickets have been issued. Full legal names matching valid passport names are required. Passport must be valid at least 6 months from return travel date. Passport names and dates of birth are required to book the airline reservations. Airline tickets are issued with the schedule/itinerary valid at time of ticketing. It is recommended that passengers reconfirm their airline flights at least 48 hours prior to departure in the event of schedule changes. Israel Tourism Consultants is not liable for missed flights due to schedule changes once airline tickets have been issued. Airfares and Air-Inclusive Tour Prices cannot be guaranteed until flights are booked and payment has been received and processed.

Airline baggage fees may apply and are not collected in advance. Please refer to the airline website for baggage policies and fees to be paid directly to the airline. Click on the “Baggage Info” link seen on the “Air + Tour” quotes in our booking engine.

3Form of Payment

We accept Check, Cashier Check, and major Credit Cards for deposit and final payment. Credit card must be owned by the traveller. Third party credit cards are not acceptable. Note we have no extra fees charged if paying with credit cards like other operators.

4Final Payment

Final Payment is due 65 days prior to departure.

5Group Deposits

Are subject to specific hotel and airline group contracts. Airfares quoted will be in accordance to airline policies and conditions in regards to payments, cancellation, name changes, ticketing and penalties. Fuel surcharges and airport taxes applicable at time of ticketing must be collected.

6Cancellation Policy

Cancellation notices received:

For Rome extension an additional $200.00 non-refundable cancellation fee per person applies.

No refund for unused land services such as transfers, sightseeing, meals, hotel accommodations, entrance fees, or any other unused services that are included in the tour program.

Applicable refund(s)

Upon cancellation of travel services purchased where the passenger is not at fault and has not cancelled in violation of any of the reservation terms and conditions previously disclosed and agreed to by the passenger, all monies paid for services not provided will be promptly refunded. This provision does not apply if payment has been remitted to another registered Wholesale Seller of Travel or Carrier and refund has not been obtained and the provider defaults in providing the agreed-upon transportation or service. In this situation a written statement along with proof of disbursement of the payment received from the passenger will be provided to the passenger along with proof of the registration of the Wholesale Seller of Travel. If total cancellation of a reservation is due to political instability, full refund will be processed less the $200.00 per person non-refundable deposit/service fee plus a 5% refund processing fee of the amount being refunded will apply.

Airline ticket refund

Refunds if applicable for airline ticket cancellations will be processed as stipulated by the airline policy in question.

7Refunds

Any claim for refund must be submitted in writing within 30 days of completion of trip. Requests for refunds will not be accepted by phone. Valid refund requests will be processed within 30 days of receipt of claim.

8Hotel Accommodations

The hotels included in the tour itinerary offer comfort and value for category selected. Keep in mind that “5 star” hotels are not “Luxury” hotels. The hotel categories and standards vary depending on the countries you are visiting and may not be the same as what you experience in the USA or other countries. Hotels will be confirmed based on the hotels advertised on a specific itinerary or with hotels of similar value/category. Any special requests such as type of bedding, room location, etc. are on a “request basis” only, and are confirmed only at the discretion of the hotels, unless you have specifically requested and paid for an upgraded room category that guarantees the specific request. Triple rooms consist of standard twin beds plus a sofa, folding bed or cot for third person. Hotel Check-in time is generally 3:00 PM and Check-out time 12:00 noon.

9Tour Transportation

In Israel the following type of vehicles will be provided based on No. of passengers in the group:

10Tour Itinerary

We reserve the right to modify and/or change the sequence of the itinerary due to unforeseen circumstances, safety security and comfort of the passenger.

Our signature tours, “Footsteps of Christ” and “Footsteps of Christ & Jordan” and “Footsteps of Christ & Rome” and “Footsteps of Christ & Turkey” and “Footsteps of Christ & Athens” and “Where it all Began” are guaranteed departure based on a minimum of 12 passengers, if under 12 passengers are booked on a specific date the itinerary may vary as follows:

11Tour Gratuities

Our packages do not include tipping for tour guide, bus drivers, porters and hotel staff.

12Website and Advertised Rates

In the event of human or computer errors in rates displayed on our website, “Israel Tourism Consultants” reserves the right to re-invoice for the final correct price or service. Information, services, and pricing published on our website may include errors and inaccuracies. Israel Tourism Consultants makes changes regularly on pricing and information, and the content on the site is not guaranteed to be complete or correct due to human or computer errors. In no circumstance shall Israel Tourism Consultants be liable for any direct or indirect, punitive, incidental or consequential damages arising out of, or in any way connected with the use and or services of our web site.

13Luggage and Personal Property

It is the passenger’s responsibility to check the specific airline policy of liability for loss, damage or delay of checked baggage as well as the maximum allowance of weight per bag and number of checked or carry-on bags permitted at no cost and additional charges imposed by the airlines including excess baggage. Luggage and personal property loss or damages must be reported to the airline or ground transportation company at the destination. Israel Tourism Consultants does not accept liability for loss or damage of luggage or personal property.

14Physical Activity & Health Condition

Most tours require walking that may include uneven and un-pathed surfaces, cobblestone streets, steps and inclines. Daily walking distances of 2+ miles is the average. A few tours like the option to climb Mt. Sinai are at high altitude. It is the traveler’s responsibility to determine if they have the physical ability to participate and keep up with the normal pace of a group tour. The traveler must inform Israel Tourism Consultants of any medical/health circumstances that may restrict their physical ability in any way whether joining a guaranteed departure tour, day tour or securing a private tour. The purchase of optional travel insurance is highly recommended.

15Travel Insurance

Israel Tourism Consultants recommends the purchase of travel insurance offered by Travelex Insurance and/or NTA, available for booking on our website, by calling us at 1-800-933-4421 or book directly with Travelex Insurance at 1-800-228-9792 (Provide our Location Number 05-0390), and NTA at 1-800-388-1470 (Provide our Location Number 058547). Travel insurance is optional and is not included in the tour price. Most cancelation penalties may be avoided by obtaining Travelex or NTA Insurance in addition to the basic travel insurance coverage. You may also opt to book travel insurance on your own through any other source if preferred.

16Passports and Documents

Tour travel documents, including E-Ticket confirmations for flights and tour confirmation will be sent approximately two to three weeks prior to departure date provided full payments has been received.

Passport must be valid for at least six months from the date of scheduled return travel. For visa requirements please contact the relevant Consulate for updated requirements. For Israel you can visit the Israel Ministry of Foreign Affairs website for information. Passengers are responsible to ensure that Israel Tourism Consultants has the correct spelled names, address, email, telephone and fax information. Passenger name printed on our confirmation and airline tickets must match full legal names included on valid passports.

All travel reservation documents are issued electronically by e-mail. If you wish to receive travel documents by mail a cost of $20.00 per booking will be added.

17Responsibility

Israel Tourism Consultants, a Vacations For Less, Inc. company, located in Los Angeles, CA and/or its associated companies, agents, and representatives act only as independent contractors for the owners and operators of transportation, accommodations, services, airline and facilities contracted for you and, therefore, are not to be held responsible for any losses, damages, negligence, body or emotional injury you may suffer in connection with your transportation, accommodations or any other arrangements made in conjunction with these tours.

18Trust Account

California law requires certain sellers of travel to have a trust account or bond. This business has a Trust Account.

19California Travel Consumer Restitution Fund (TCRF)

If the Seller of Travel was registered and participating in the TCRF at the time of sale and the passenger is located in California at the time of payment.

Eligible passengers may file a claim with TCRF if the passenger is owed a refund of more than $50 for transportation or travel services which the seller of travel failed to forward to a proper provider or such money was not refunded to you when required. The maximum amount which may be paid by the TCRF to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000.

A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to provide your claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a TCRF claim. You may request a claim form by writing to: Travel Consumer Restitution Corporation, P.O. Box 6001, Larkspur, CA 94977-6001; or by visiting TCRC’s website at: www.tcrcinfo.org

This does not apply to passengers purchasing from outside of California.

20Limitation of Liability

By accepting your tour reservation confirmation and making a deposit payment on the reservation you acknowledge that in all events Israel Tourism Consultants, a Vacations For Less, Inc. company shall not be liable for incidental or consequential damages and that the sole extent of liability by Israel Tourism Consultants shall never exceed the amount actually paid by you and received by Israel Tourism Consultants to cover the cost of your tour.

21Arbitration / Legal

Any dispute arising out of or relating to tours and travel shall be submitted to non-binding arbitration under the Federal Arbitration Act. California law pertaining to agreements to arbitrate shall apply and arbitration shall be conducted under the terms of California Code of Civil Procedure. The non-binding arbitration shall take place in the County of Los Angeles, in the City of Los Angeles, State of California each party shall pay for its own cost, arbitration fees and attorney fees.